Warranty and Returns

Warranty and Returns

Warranty and Returns

12/24 months warranty

All our products come with genuine minimum 12-month Australian warranty, many even come with a 24-month warranty! You can either send your products direct to the manufacturer or to us and we will fix or replace it.

Free returns

We stand behind our products and are sure you will love them. If we have an inaccurate description or image for any product or you’re not happy with the purchase, we will provide a full refund for the error within 14 working days. Due to the nature of our industry we unfortunately cannot allow returns or refunds due to change of mind. We are dedicated to ensuring the hygienic safety of our customers and staff.

In certain cases, you will have to pay for return shipping, but we will refund the full amount you paid for your product. We dispose of all our returned products in an environmentally friendly way.

To initiate the returns process, please email us at support@onlinepurchase.com.au or fill out the contact form on our website.