How can I ensure total discretion and confidentiality?
At SexToys.com.au we always treat our customers’ orders or inquiries with total discretion.
Discreet packaging
We understand how important discretion is in our industry. We do not put any reference to this website or your products on the packaging. It comes in a plain box. Furthermore, we ship from Sydney, so it won't have to go through customs.
Will sextoys.com.au come up in my bank statement?
For credit card payments there is no reference to sextoys.com.au or the type of product you purchase. The product reference will be "Online Purchase Pty Ltd" and the company will be an ambiguous name.
For PayPal there will be no reference to sextoys.com.au but an ambiguous company name is used. If you go into the details or the order though product items do come up sometimes with PayPal. This is often not a problem because of the private nature of PayPal. If you require complete discretion, then use a credit card as mentioned above.
Is your website safe?
We take security seriously. To ensure that orders are completed in the most secure way we have a 128-bit secure server with our SSL Certificate. Essentially what this means is that details are received with the highest level of security. Our customer service and order fulfillment is completed in-house in Australia with Australian employees. This is so we have complete control over our security compared to outsourcing overseas or buying from overseas.