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You can contact us via email on our contact us page. We aim to respond to all enquiries within 1 hour. We no longer provide telephone or live chat support because we found it inefficient and costly.
Please login us via the My Account button on the top right of our website.
Here is a brief explanation of the different order statuses.
Order has been received but payment is still required. Items will not be shipped until Payment is received.
Payment Received / Preparing to Ship:
Payment for the order has been received and the goods are being picked, packed and prepared for Shipment. Allow 1-2 business days for processing and packing and 2-5 business days for shipping.
Goods have been packed and have left our warehouse with Australia post. You should receive a separate email from Australia post with the tracking details.
Absolutely. We use plain packaging with no reference to sextoys.com.au or your order. An ambiguous return address is used.
Considering the sensitive nature of our products we are acutely aware of the need for discretion.
Delivery is a flat rate of $7.95 per order Australia wide.
This means your entire delivery cost will be $7.95 even with:
Delivery takes between 1-2 business days to process and pack and 2-5 days for shipping. Metropolitan areas receive the orders quickly while rural areas and Western Australia take closer to 5 days.
We send all orders with Australia Post that require a signature on delivery unless you leave instructions in the comments section at checkout to leave the parcel on your premises if you are not home.
A note will be left in your letterbox asking you to pick the parcel up from your local post office. Photo ID will be required.
Yes. Put your P.O. Box as your address.
Yes you can. You will have to write your delivery address as below: Your Name C/O post office Your Suburb, State, Postcode You will not get a card notifying you that your delivery has arrived, but we will let you know that we have shipped out your order. Than you can go to your local post office in a couple of days with ID and collect your order. For example, the following is for a delivery to the local post office of John Smith who lives in Hampton NSW 2144.
C/O Post Office
Hampton, NSW 2144
No, we don't allow pick up. But if you don't want it delivered to your house you can pick it up from the local post office, as outlined above.
You can pay via credit card, PayPal or bank transfer.
We accept the following credit cards:
When we receive your payment your order status will change to Payment Received.
If you order status doesn't change within 2 days of your money transfer please contact us.
Yes, we are one of the very few adult toy websites in Australia that are able to accept PayPal! There are no extra costs or surcharges for this payment method.
For credit card payments there is no reference to sextoys.com.au or the type of product you purchase. The product reference will be "Online retail purchase" and the company will be an ambiguous name.
For bank transfer you just need to put your invoice number or name while transferring your money so there is no need to reference sextoys.com.au.
For PayPal there will be no reference to sextoys.com.au but an ambiguous company name is used. If you go into the details or the order though product items do come up sometimes with PayPal. This is often not a problem because of the private nature of PayPal. If you require complete discretion then use a credit card or bank transfer as above.
At SexToys.com.au we treat our customers orders or inquiries with total discretion at all times. All adult products purchased at SexToys.com.au are dispatched in plain packaging with no indication as to the contents of your order and your information is never shared with anyone.
We take security seriously. To ensure that orders are completed in the most secure way we have a 128-bit secure server with our SSL Certificate. Essentially what this means is that details are received with the highest level of security.
All of our customer service and order fulfillment is completed in-house in Australia with Australian employees. This is so we have complete control over our security compared to outsourcing overseas or buying from overseas.
We never have and never will rent, sell or hire your details to any third party.
We guarantee all our products for 1 year from purchase.
If your product stops working due to a manufacturing error please login and go to the Return Request page under My Account on the top right of our website.
Due to the nature of our products we do not allow returns or exchanges. I am sure you can understand we have to ensure the safety of our customers and cannot guarantee the hygiene of returned products. Would you want to buy from a adult shop which allows products to be returned?